Clicking on the account icon in the top-left corner of the home screen will take you to a page with all the information related to your membership and account.
The keytag can be found in the Member’s App, a program your members can access as a benefit of your Gym Insight plan. An email sent to your members upon signup contains an invitation to use the app.
Can a participant take a screenshot of the digital keytag and send it to someone else?
No, our digital keytags are constantly changing, making it impossible to copy and share them.
When I arrive, can I get a new one at the desk? Simply approach the front desk and explain that you misplaced your card. Once they scan a new card and ask for some information, such as your name or phone number (just to link it to your account), you’re good to go!
The $39 annual fee “goes towards club maintenance and upkeep,” according to Planet Fitness’ FAQ page on its website, in order to use the gym facilities. This fee is due once a year, and for many people, that time of the year fell on July 1, 2020.
When someone pays their own bills, the beginning of the month signifies a lot of things. For some, today is payday, while for the majority of us, today is the day that all of our bills are due. We have rent, auto insurance, and, for a lot of people, a surprise Planet Fitness charge today. The question, “Why did Planet Fitness charge me $39?” was posted on Twitter by some irate individuals, and boy, did the response rile up the masses.
The $39 annual fee “goes toward club maintenance and upkeep,” according to Planet Fitness’ FAQ page on its website, in order to use the gym facilities. This fee is due once a year, and for many people, that time of the year fell on July 1, 2020. The charge usually doesn’t surprise most people because they are aware that they have a gym membership, but this year it did, and it has caused a huge uproar on Twitter.
We are all aware that a pandemic is currently sweeping the globe and that many businesses had to close as a result, as we were advised to stay physically apart. Nationwide gyms were closed, and according to the Planet Fitness FAQ page, members were not billed during that time.
Since you are typically billed on the 17th of each month and the company needs time to process your cancellation, you must typically cancel a monthly contract before the 10th of the month. You must end an annual contract before the 25th of the month before you are billed.
Like many reputable gyms, Planet Fitness does not make it simple to end your membership. But if you’re patient and prepared to clear a few legal hurdles, you can do it.
Find the agreement you made with Planet Fitness. Regardless of whether you signed up as part of a “no contract” or “no sign-up fee” promotion, you still agreed to terms describing how to cancel and when you may be exempt from cancellation fees.
Consult your contract. You should be aware that your contract specifies all terms and conditions in detail. Additionally, you ought to indicate whether your contract is monthly or yearly.
You will get an email receipt following the processing of a charge for your gym membership. By selecting “My Account” from the drop-down menu when you click your avatar in the top right corner of your account, you can also view the charges that have been made.
After a charge for your gym membership has been processed, you will receive a receipt by email.
By selecting “My Account” from the drop-down menu after clicking the avatar icon in the top right corner of your account, you can also view the charges on your account.
Your current gym membership will be shown in the “Recurring Subscriptions” section, along with a history of the charges associated with it.
You can, indeed. Please make sure the QR code is legible so that our partner can read it. We won’t be held liable if a hazy image or screenshot keeps you from using the code.
Please consult the key tag you were given, contact ClubFitness at 336-478-2660, or send an email to [email protected] to find your barcode number.
It has never been simpler to use the ClubFitness App. For our members, there are many options available on the ClubFitness App. You can reserve a spot in a class, log your workouts, and access all of our at-home workouts, social media, and challenges in one place. You must connect the app to your MYiClubOnline account in order to use it to its full potential. Follow the instructions below to download the ClubFitness app and join our ClubAppers community.
Registering for classes requires logging into your MYiClubOnline account on the app.
If you are having trouble logging into the app, please contact the MYiClubOnlineSupportTeam by email at [email protected] or by phone at 1-866-992-8960 if you originally signed up with an outdated email and are having trouble changing it.
View our population counter. Enjoy a ton of exercise as well. In order to activate your account, you should have received an email inviting you to do so. To do this, visit the app store on your phone and download our app.
We hate to see you go, but if you must, the procedure is simple. You can submit a cancellation form at the front desk of your home club or write your club a letter (preferably via certified mail) requesting cancellation. Unfortunately, you can’t cancel a membership over the phone or by email.
Our mission is to always provide our members with legendary customer service.
Your local club is the best resource for answers to your queries and problems. To speak with a team member at the front desk, call or visit the club location where you usually frequent; they will be pleased to help.
The fastest way to get assistance is to call your home club. Please complete the form below to get in touch with the PFHQ Member Services team. Please be aware that the Member Services division is accessible Monday through Friday from 9 a.m. to 6 p.m. (EST). If you have an urgent request, please contact your home club location using the information provided above.
We hate to see you go, but if you must, the procedure is simple. You can send a letter (preferably certified mail) to your club requesting cancellation, or you can fill out a cancellation form at the front desk of your home club. Sadly, memberships cannot be terminated by phone or email.
Our mission is to provide our members with legendary customer service at all times.
The best place to find answers to your queries and address your worries is at your local club. A team member at the front desk will be happy to help you when you call or visit your local club location.
Contacting your home club is the best way to receive assistance quickly. If you would like to reach the PFHQ Member Services team, please fill out the form below. Please note that the Member Services department is open Monday through Friday from 9 a.m. to 6reach the PFHQ Member Services team, please fill out the form below. Please note that the Member Services department is open Monday through Friday from 9 a.m. to 6 p.m. (EST. We will respond to your inquiry as soon as possible! If you have an urgent request, please contact your home club location (details above).
The method by which members are able to pay for their monthly membership varies by location, but many Planet Fitness clubs only accept payment through checking accounts.
Your local club is the best place to go for help with any billing-related issues (including requesting refunds). By clicking here to manage your account, you can update your billing information or review your membership agreement quickly and easily online.
Every Planet Fitness club has a different policy regarding how members can pay for their monthly membership, but many only accept checks. For your convenience, we require an electronic funds transfer (EFT) through checking accounts. This enables us to maintain your membership without interruption and spares you the hassle of having to update your payment information in the event that your credit cards are lost, stolen, invalid, or expiring.
Each year, a member receives a bill for annual dues. Depending on your membership type and join date, your annual fee billing date may change. A staff member at your club can help you determine when your annual fee date is.
When checking in, say hello to the service desk staff member and present your keytag. Don’t worry if you forget your keytag. We can check you in by name and take your photo.
If you plan to use our shower facilities, please bring your own towel, shampoo, and soap from home and come prepared to work out, or bring a lock and change in our locker rooms.
If you want to watch any of our TVs while doing cardio, you must wear headphones!
This is your key to the club! Say hi to the service desk team member and show them your keytag to check in. Didn’t you bring your key tag? No sweat. We can check you in by name and take your photo. Feel free to grab a M&M as a reward on your way out the door after your workout without worrying about checking out!
Log in to your account to update your personal information, review your membership agreement, transfer a home club, upgrade your membership type, book classes, or update your billing. Cached.
Log into your account to review your membership agreement, transfer your home club, upgrade your membership type, book classes, or make billing changes. You can also update your personal information and membership type.
How to avoid crowds, what to expect on your first visit, the PF 30 Minute Express Circuit, the PF Mobile App, free fitness instruction for our members, an explanation of the benefits of the PF Black Card®, and more!
Visit our frequently asked questions (and answers) and additional member resources if you require information or assistance.
3 answers. Yes, but more than likely, the company will require you to pay at least a portion of the remaining balance.
